Furniture Delivery & Returns

Furniture delivery: the essentials

  • We deliver throughout mainland Portugal. For the Azores or Madeira, contact Blyssia for a shipping quote.
  • In-stock furniture is delivered within 5–10 working days after payment confirmation. We will call to arrange the delivery day, so please provide a valid telephone number.
  • Delivery is to street level or the building entrance. We do not carry furniture upstairs or use lifts to deliver it to your floor.
  • Check the package dimensions and weight on the product page before ordering. For items weighing more than 40 kg, someone must be available to help unload.
  • A person aged 18 or over must receive the order and sign the delivery note. Record visible packaging damage on the delivery note and report concealed damage within 48 hours, with photographs.
  • Assembly is not included unless expressly stated on the product page. Packaging materials are not collected.
  • You have 14 days to withdraw from your purchase. Return shipping is your responsibility; furniture must be returned unassembled and in its original packaging.
  • If delivery fails, a second attempt is free. Additional shipping charges apply from the third attempt.

Furniture delivery: full details

Where we deliver

We deliver throughout mainland Portugal. If you live in the Azores or Madeira, please contact Blyssia before ordering. We prepare a shipping quote individually, based on the weight and volume of your order.

When we deliver

If the item is in stock, delivery takes place within 5–10 working days after payment has been confirmed. We will call to arrange the delivery day, so a valid telephone number is required when placing your order. If we cannot reach you for 5 working days, your order may be cancelled and the amount refunded.

Delivery location and access

Delivery is made at street level at the address you provide. For apartment buildings or residential complexes, delivery is to the building entrance. We do not deliver inside your home or to your floor, and we do not carry items via stairs or lifts.

Package dimensions and weight are provided on each product page. Before buying, check that the item will fit through your property’s access points; this is your responsibility. If the item weighs more than 40 kg, make sure someone is present to help unload it.

Receiving your order

The order must be received by someone aged 18 or over, who must sign the delivery note. Check the outside of the packaging before signing:

  • If you see damage, record it on the delivery note at that time. This is required for a valid record of visible damage.
  • If you discover damage only after opening the package, notify Blyssia within 48 hours, with photographs of the packaging and the product.

If delivery cannot be completed

If nobody is available to receive the order, or access differs from the information you provided, we will make a second delivery attempt at no extra cost. From the third attempt, or if the goods are returned to our warehouse, additional transport costs are your responsibility.

Assembly and packaging

Assembly is not included unless the product page expressly states otherwise. We do not collect packaging materials.

If you change your mind (right of withdrawal)

You have 14 days to withdraw from your purchase under Portuguese Decree-Law No. 24/2014. For furniture, return shipping costs are your responsibility. The product must be returned unassembled, in its original packaging and in a condition suitable for resale.