Refund policy

1. Right of withdrawal (14 days)

Under Decree-Law No. 24/2014, the consumer has the right to withdraw from the contract, without giving any reason, within 14 (fourteen) days from receipt of the goods.

To exercise this right, the customer must communicate their decision unequivocally to support@blyssia.com, stating the order number.

2. Return conditions

For a return to be accepted, products must be returned:

  • With their accessories and, where possible, the original packaging;
  • Without handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. The consumer may be liable for any diminished value resulting from excessive handling, in accordance with the law;
  • With proof of purchase (invoice or order number).

Opening the packaging solely to inspect the product (as would be permitted in a physical shop) does not invalidate the right to return.

3. Exceptions — non-returnable products

For reasons of hygiene and health protection, returns are not accepted for:

  • Goods delivered sealed that are not suitable for return for health protection or hygiene reasons, if their seal was removed after delivery, including cosmetics that meet these conditions;
  • Personalised or made-to-measure products.

This exception is provided for in Article 17 of Decree-Law No. 24/2014 and does not affect the consumer's rights in the event of a defective product.

4. Refunds

  • If the consumer withdraws from the entire order, the refund covers the payments received, including the cost of the least expensive standard delivery option offered by Blyssia. Additional costs for a more expensive delivery option chosen by the customer are not refunded.
  • The refund is issued within 14 days from notification of the decision to withdraw. Unless we offer to collect the goods, we may withhold the refund until we receive the returned goods or evidence that they have been sent back, whichever occurs first.
  • The refund is made using the same payment method used for the purchase, unless expressly agreed otherwise, at no cost to the consumer.

5. Return costs

Return costs are generally the customer's responsibility, except when:

  • The product has a confirmed manufacturing defect;
  • An incorrect product was sent; or
  • A serious dispatch error attributable to Blyssia occurred.

In these cases, Blyssia pays the return and/or replacement shipping costs.

6. Defective products and statutory guarantee

All products benefit from a 3 (three) year statutory guarantee of conformity, under Decree-Law No. 84/2021.

In the event of a defect, the customer should contact support@blyssia.com, describing the problem and attaching photographs. Once the defect is confirmed, the customer is entitled, in accordance with the law, to repair, replacement, a price reduction or termination of the contract, with Blyssia paying the associated transport costs.

7. How to return an item

  1. Contact support@blyssia.com within the applicable period, stating your order number. When exercising the right of withdrawal, no reason is required.
  2. Contact us for help with your return. Notification of withdrawal does not require prior authorisation from Blyssia.
  3. Return the goods properly packaged within 14 days of notifying us of your decision to withdraw, unless Blyssia offers to collect them. The return address is Rua da Lameira Brava, 36A, Amêndoa, 6110-162 Mação, Portugal, unless another address has been agreed.
  4. After receipt and inspection, we process the refund or replacement within the time limits stated above.

Last updated: 21 September 2026.