Shipping policy
1. Order processing
Orders are processed from Monday to Friday (excluding public holidays), within 1 to 2 working days after payment confirmation. Orders placed at weekends or on public holidays are processed on the next working day.
2. Delivery times and options
Available shipping options and delivery estimates are displayed at checkout, according to your order and delivery address. The standard estimates shown for mainland Portugal are 3 to 5 working days (0–30 kg) and, for Madeira and the Azores, 5 to 8 working days (0–10 kg). For other weights and European Union destinations, please check the options available at checkout.
Delivery estimates run from dispatch, in addition to order processing time, and may vary according to the carrier, destination, periods of high demand and weather conditions.
3. Delivery areas
We ship to Portugal, including Madeira and the Azores, and to the other European Union countries listed below. Available services depend on the delivery address and order weight. If no shipping option appears at checkout, contact support@blyssia.com before completing your order.
4. Shipping costs and free shipping
Shipping costs are calculated automatically at checkout according to the destination and total order weight. Standard shipping is free from the following order values:
| Destination | Free shipping from |
|---|---|
| Mainland Portugal | €49.00 (0–30 kg) |
| Spain | €59.00 |
| France, Germany | €89.00 |
| Austria, Belgium, Italy, Luxembourg, Netherlands | €99.00 |
| Czechia (Czech Republic), Denmark, Poland, Slovakia, Slovenia | €99.00 |
| Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Romania, Sweden | €119.00 |
| Madeira and the Azores | No free shipping threshold; rates calculated at checkout |
| Cyprus, Malta | No free shipping threshold; rates calculated at checkout |
For mainland Portugal, the €49.00 free shipping threshold applies to the 0–30 kg shipping band. Orders in the 30–40 kg band are charged separately. The applicable shipping cost or free shipping option is displayed at checkout before payment.
5. Order tracking
After dispatch, the customer receives a tracking number by email, allowing them to track delivery on the carrier's website or through the partner tracking service.
6. Unavailable products
If a product becomes unavailable after an order is placed, Blyssia will contact the customer within 8 working days, offering a replacement product, a shopping voucher or a refund.
7. Damage in transit
If an order arrives visibly damaged, the customer should, where possible, refuse delivery or record the damage on the delivery note and contact us immediately at support@blyssia.com, attaching photographs of the packaging and product. We recommend reporting this within the first 48 hours after receipt to help resolve the issue promptly. This recommendation does not limit the consumer's legal rights.
8. Delivery address
The customer is responsible for providing a correct and complete delivery address. Blyssia is not responsible for delays or losses resulting from incorrect or incomplete address details.
9. Taxes and customs duties
For deliveries within the European Union, the price includes applicable VAT.
Last updated: 21 September 2026.